Four Crowdsourcing Lessons from House MD

Another post I wrote about software testing and crowdsourcing from the uTest blog.

The Dr. will see you now...House MD, one of the most popular television shows in the US and globally, is a weekly medical mystery where a patient with a rare and unsolvable disease is diagnosed by Dr. Gregory House – the title character.  Dr. House is a brilliant diagnostician who can solve almost any medical puzzle, but this past Monday the show featured an entirely different way of diagnosing a medical problem: crowdsourcing.  Over the course of the episode, House’s team dealt with many  advantages and disadvantages of crowdourcing while trying to diagnose a patient with a tricky disease.

Even though House is fiction, there’s a lot we can learn about crowdsourcing from the characters’ experiences.  Here are four of my favorite crowdsourcing lessons from House MD.  Be warned, MAJOR SPOILERS BELOW!  Stop reading now if you don’t want the episode spoiled for you.

Update: The full episode is now available for US viewers on Hulu.

Keep reading…

Writing for uTest – Supporting Older Software

These days, I’m writing more about software testing for the uTest blog than for my own, so I want to begin linking to some of my posts as I write them.

First up:

The Hassles of Supporting Older Products – Adobe vs. Apple

On Friday, Apple released version 10.6 of their Macintosh OS X operating system.  “Snow Leopard,” as this new version is called, is an unusual release for Apple.  Whereas previous updates of OS X often brought big usability changes, Snow Leopard is all about under the hood improvements.  It’s faster and better, but not different.

So it came as a huge surprise last week when John Nack, senior product manager for Adobe Photoshop, announced that Adobe wasn’t supporting the two and half year old CS3 version of their products on Snow Leopard and would instead encourage their customers to upgrade to CS4.  Nack later clarified that the CS3 products actually work fine – Adobe just couldn’t allocate resources to fix any undiscovered problems.  Despite these assurances, many people were confused and upset, especially because Snow Leopard wasn’t supposed to be a major upgrade for Apple.

Keep reading…

Ask 500 People a Question

I just ran across an interesting new site: Ask500People.  The idea is extremely simple: ask a question and up to 500 people will answer it.  You can also vote which questions should appear on their homepage.

Here’s a question I just created myself:

If you can’t see the poll, you can also vote here.

uTest General Launch

uTestI have been insanely busy this week at uTest.  We had our General Availability launch and got a lot of excellent coverage from around the world for our software testing services.  Some of our highlights include:

There’s more on our uTest news page, and here’s a link to our press release as well.  Or see what we’re up to in the uTest blog.

From iPhone 2.0

After saying such bad things about the iPhone 3G, I thought I would point out that the new 2.0 firmware is nice.

“Hello!” from the new iPhone Wordpress application.

iPhone 3G Disappointment

The iPhone 3G is very nice, but there are also some disappointments.  Perhaps the biggest for me is that it won’t charge using the iPod interface in my Audi A3.  Actually, it won’t charge in a lot of things (lots of cars and quite a few docks) because Apple decided to change the charging standard at the last minute.

It turns out that Apple dropped the Firewire charging circuit on the 3G model in favor of using a dedicated USB circuit.  Any device that uses the Firewire pins to recharge an iPhone/iPod will not charge the iPhone 3G.  Firewire charges with 12V while USB charges with only 5V.  Most cars have 12V internal systems, so their iPod chargers use 12V because it’s incredibly convenient.

I haven’t bought my own iPhone 3G yet, but it now seems like I’ll have to wait until an adapter appears.  Fixing this shouldn’t be too hard, and it sounds like the kind of thing Belkin will create and charge $30 to buy.  Still very annoying.

Details here.

Better Gas Mileage: Both Blessing & Curse

Small cars are flying off of car lots as Americans are running towards fuel saving vehicles.  Here in Massachusetts, Toyota dealers can’t keep Corollas on their lots for more than a few days.  Gasoline consumption has dropped nationwide, even in Texas!  So will this save us from higher gas prices?  Maybe, but higher mileage is both a blessing and a curse for energy policy.

Let’s do a simple example:

Let’s say you drive a small SUV.  If you drive 10,000 miles a year and get an average of 20 mpg, then you will consume 500 gallons of gas a year.  At $4.50 per gallon, you can expect to pay $2,250 a year for gas.

Now let’s say you decide to buy a more efficient sedan, so you find a vehicle that averages 25 mpg.  Now you’re only using 400 gallons of gas a year, and at $4.50 per gallon you can expect to pay $1,800 a year for gas.  That’s a savings of 100 gallons and $450 per year.

The Blessing

For drivers today, increasing mileage offers a tremendous blessing.  A simple move of 5 mpg, from 20 to 25 mpg, saves 100 gallons of gasoline per year.  The change is even larger if they’re moving from 15 to 20 mpg: then they save 167 gallons a year!  Simply trading in a big SUV for a small SUV can mean big fuel savings and a dramatic lowering in overall gasoline consumption.  There are so many low mileage cars on the road today, and so many attractive higher mileage car options, that as people continue to shift to smaller cars we can expect big drops in national gasoline consumption in the coming years.

The Curse

If you’re paying attention to the math, the curse should be obvious.  Improving gas mileage suffers from the law of diminishing returns.  A 10,000 mile per year driver saves 100 gallons of gas moving from 20 to 25 mpg, but the next 5 mpg has a lower return.  Moving from 25 to 30 mpg only saves 67 gallons of gas.  In fact, to save another 100 gallons of gas, the driver would have to find a car that averaged 33.3 mpg.  Suddenly, saving fuel becomes a lot harder.

Moving from an SUV to a sedan is one thing, but moving from a sedan to a compact is a lot harder.  And after you move to a compact, then where do you go?  Oil is a finite resource, and prices only increase in the long run.  How is our long run transportation going to work?

Here’s some final food for thought.  Let’s say you manage 50 mpg, which means if you drive 10,000 miles you use 200 gallons of gas a year.  How do you save that next 100 gallons?  You need a car that gets 100 mpg.  We have a hard enough time moving people from 15 to 20.  What makes us think we can move from 50 to 100?

Art Forgeries on NOVA

For anyone who knows Shannon Hughes, she appeared in the most recent episode of NOVA along with her research group at Princeton.  Her group’s research has been in using digital image analysis techniques to detect art forgeries (really interesting stuff, actually!), and NOVA highlighted their work in helping the van Gogh Museum in Amsterdam differentiate between real and fake paintings.

Shannon is featured as unnamed female grad-student in Ingrid Daubechies’ group on the Princeton team (starting about 3/4 of the way through the video).  For those of you familiar with Shannon’s “unique” laugh, you can hear it near the very end of the video if you listen carefully.

Voicemail Sucks

Michael Arrington over at TechCrunch is saying exactly what I’ve been saying for a while now: voicemail is dead.  His reasoning is pretty straightforward, but it basically boils down to email is far superior and voicemail is simply irritating.  It’s days as a productivity tool have long passed.

I would actually go further.  Why have phones on your desk at work at all?  If the people in your company carry cellphones, especially a new iPhone, they have a tool that can do IM, email, web browsing, and SMS.  If having a real PBX phone system is important to your company so that everyone’s phone number looks the same, just forward those numbers along to everyone’s cell phones.  The amount of money people spend on buying expensive desk phones, especially for people who don’t spend their day using the telephone, is staggering and tremendously wasteful.

Once you know that everyone has a cellphone, voicemail becomes pointless.  If I don’t pick up?  Text me.  Use the same number.

You Think We’re Dumb? – Part 2, Adults are Dense too!

So after a brief delay, I thought I would follow-up on my last article about adults who think the youth of today are “dumb.” As someone who is almost but not quite 30, I figured I would reply with my own assessment about why adults aren’t so bright themselves.

Of course, these are all generalizations and many are a little sarcastic as well. Plenty of people over 30 don’t fit these descriptions, but since we’re throwing generational rotten tomatoes I figured I would fire a few myself.

  1. You resist learning new things – It is my greatest fear that as I grow older I stop taking interest in new things. New stuff is fun! I don’t have time to dive into every single new website out there, but I love watching how people adopt and use things like Twitter and Facebook. I can’t wait to see what the future brings. Why do so many adults resist innovation as they get older?
  2. The past wasn’t as great as you remember – In my lifetime, a vast superpower bent on my destruction has been largely tamed, vaccines have been discovered for several dangerous diseases, and a global communications network has grown to connect us all. These things and more have made the world a better place. “Simpler times” weren’t really that simple, and the reality is that almost everyone in the United States has a higher standard of living now than they did 50 years ago.
  3. Young people are never good enough – Young people never meet with adult expectations, and what’s worse adults always fear our mistakes will end the world. Everyone makes mistakes, and most people rise above them while a few are left behind. This has been true for thousands of years, and today’s young people are not any different. Rather than complaining about our perceived foolishness, adults should try to mentor us instead. Most young people appreciate good advice and wisdom, especially if it’s given by people who want to work with us rather than against us.
  4. You expect tomorrow’s generation to pay your bills – We have our lives to build, but if we’re also paying for your lavish decisions we’ll never succeed. Keep us in mind when you make your choices. Sometimes we just can’t afford what we want. We shouldn’t have to tell you this.
  5. The unknown is scary for you - The world is full of interesting people, places, and things. Globalization has brought an encroachment of new cultures and experiences, and as a young person this is incredibly exciting. Don’t fear these realities, but embrace them. For example, when eating at a foreign restaurant, neither the food nor the people serving it are likely to kill you.
  6. Don’t begrudge our choices – For a while, the news reported that Gen-Y really liked “praise” in the workplace. A lot of adults were befuddled by this, and everyone had a good laugh at our expense. Thing is, we’re used to instant feedback and constant communication. We like it. Instead of laughing at us, try to understand what we’re getting out of the proposition. We more rapidly learn from our mistakes and develop our strengths while sponging up knowledge in the process. It works! We’re coming after your jobs, after all.

Previously: You Think We’re Dumb? – Part 1, Your Logic Stinks